Seagate Computer Drive 2160N User Guide

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Medalist Pro 2160N (ST52160N)  
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SCSI Hard Drive  
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Installation Guide  
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Medalist Pro 2160N, Rev. B  
iii  
Contents  
What you need........................................................................ 1  
Before you begin .................................................................... 1  
Handling precautions............................................................. 2  
SCSI ID jumpers and drive termination................................ 3  
Setting the SCSI ID ............................................................ 3  
SCSI termination ................................................................ 5  
Attaching cables and mounting the drive............................ 7  
Configuring your computer................................................. 11  
Partitioning and formatting your drive............................... 12  
Low level format................................................................ 12  
DOS, Windows 95, Windows NT and OS/2...................... 12  
Other operating systems................................................... 14  
Additional drive options ...................................................... 15  
Troubleshooting ................................................................... 17  
Drive specifications ............................................................. 23  
Glossary................................................................................ 24  
Seagate Technology support services............................... 25  
Storing and shipping your drive ......................................... 32  
 
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Medalist Pro 2160N, Rev. B  
 
Medalist Pro 2160N, Rev. B  
1
What you need  
Straight-edge and Phillips screwdrivers  
Drive mounting screws  
A SCSI interface host adapter  
A 50-pin SCSI interface cable  
An unused drive power cable for your new drive  
A DOS or Windows 95 system setup diskette (Seagate recom-  
mends using DOS Version 5.0 or later).  
If you are mounting this 3.5-inch drive in a 5.25-inch drive bay,  
you need a mounting adapter or frame kit. Also, you may need  
drive mounting rails if your drive bay is not designed for direct  
mounting.  
Before you begin  
Make sure your computer is turned off before you open the  
case.  
Read the handling precautions following and inspect the drive  
to make sure that it is not damaged.  
Save your foam-lined Seagate disc drive box. This box has  
been approved by Seagate for shipping a Seagate disc drive.  
Using any other container or packing material voids your drive  
warranty.  
 
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Medalist Pro 2160N, Rev. B  
Handling precautions  
Disc drives are extremely fragile. Do not drop or jar  
your drive.  
Keep the drive in its antistatic bag until you are  
ready to install it.  
Protect your drive from static discharge by making  
sure you are well grounded before touching the  
drive. We recommend wearing a grounded wrist  
strap throughout the installation process. Do not  
touch the connectors or any part of the printed cir-  
cuit board.  
Always handle the drive by its edges or frame.  
Do not apply pressure or attach labels to the circuit  
board or the top of the drive.  
 
Medalist Pro 2160N, Rev. B  
3
SCSI ID jumpers and drive termination  
Setting the SCSI ID  
Your SCSI drive is configured at the factory as SCSI ID 0 (no  
jumpers installed). If you are installing only one drive or if this will  
be your boot drive, the drive should be configured as SCSI ID 0.  
Each device on the SCSI chain must have a unique SCSI ID. If  
you are installing a second hard drive, choose the next available  
ID. SCSI ID 7 is usually reserved for the SCSI host adapter.  
Figure 1 on page 4 shows the jumper settings for SCSI IDs 0  
through 7.  
 
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Medalist Pro 2160N, Rev. B  
13 11 9 7 5 3 1  
141210 8 6 4 2  
SCSI ID 0  
SCSI ID 1  
SCSI ID 2  
SCSI ID 3  
SCSI ID 4  
SCSI ID 5  
SCSI ID 6  
SCSI ID 7  
Terminator  
Enabled  
Terminator  
Disabled  
Figure 1. SCSI ID and termination jumper settings  
 
Medalist Pro 2160N, Rev. B  
5
SCSI termination  
Terminate  
Terminate  
SCSI Host Adapter  
Internal SCSI device  
Internal SCSI device  
Figure 2. Termination for internal SCSI devices  
Chains of SCSI devices must be terminated at each end of the  
cable.  
The figure above shows two internal hard drives with the termi-  
nation enabled for the SCSI host adapter and the last device on  
the cable.  
If your new drive is the last device on the SCSI cable, you must  
enable termination. Active termination is enabled when there are  
no jumpers on pins 11 and 12 of the options jumper block. This  
is the default setting.  
If your drive is not the last device on the SCSI cable, SCSI termi-  
nation must be disabled by placing a jumper on pins 11 and 12.  
 
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Medalist Pro 2160N, Rev. B  
Terminate  
External SCSI device  
External SCSI device  
SCSI Host Adapter  
Internal SCSI device  
Internal SCSI device  
Terminate  
Figure 3. Termination for internal and external SCSI devices  
This figure shows a SCSI chain with two internal SCSI devices  
and two external SCSI devices. The SCSI devices at the ends of  
each cable are terminated.  
Note. Some SCSI host adapters should remain terminated  
even if they are in the middle of the chain. Also, some  
adapters treat the internal and external chains as sepa-  
rate logical buses. This means you may need to termi-  
nate both the first and last devices on both logical buses  
to achieve proper termination. Refer to your computer or  
host adapter documentation to see how this is handled in  
your system.  
 
Medalist Pro 2160N, Rev. B  
7
Attaching cables and mounting the drive  
1. If you are installing a new SCSI interface cable, attach one  
end of the cable to the interface connector on your computer  
or host adapter.  
2. Thread the interface cable through the drive bay and attach  
the connector at the end of the interface cable to your new  
drive.  
Note. If you have two drives, attach the second drive to the sec-  
ond connector.  
 
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Medalist Pro 2160N, Rev. B  
SCSI ID 6  
or last drive  
SCSI devices  
2 through 6  
Pin 1  
SCSI ID 1  
SCSI ID 0  
SCSI ID 7  
Host adapter PCB  
Figure 4. Attaching the cables  
Caution. To avoid possible damage to your system,  
make sure to align pin 1 on the SCSI host adapter with  
pin 1 on the SCSI cable on your drive or drives. Pin 1  
on the interface cable is usually indicated by a stripe  
along the edge of the cable.  
!
 
Medalist Pro 2160N, Rev. B  
9
Figure 5. Mounting screws  
3. Slide the drive carefully into the drive bay. Secure the drive  
with four 6-32 UNC-2A mounting screws in either the side-  
mounting holes or the bottom-mounting holes. Do not over-  
tighten the screws. They should be inserted no more than six  
full turns into the drive frame. Do not use metric screws.  
Caution. To avoid possible damage to the drive, do not  
overtighten the screws or use metric screws.  
!
 
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Medalist Pro 2160N, Rev. B  
Power connector  
Interface connector  
Pin 1  
Figure 6. Cable connectors  
Note. If you are mounting the drive in a 5.25-inch drive bay, you  
need a mounting adapter or frame kit. Contact your com-  
puter dealer. Some computers also require drive mount-  
ing rails, which can be obtained from your distributor or  
computer manufacturer.  
4. Attach a power cable to each drive. If your computer does not  
have an unused power connector, you can purchase a Y-  
shaped power cable from your computer dealer.  
5. Check all cable connections and then replace your computer  
cover. Continue to “Configuring your computer.”  
 
Medalist Pro 2160N, Rev. B  
11  
Configuring your computer  
Before you format or partition your new drive, you must configure  
your computer’s BIOS to show that no hard drives are installed.  
1. Turn your computer on. As your computer starts up, watch the  
screen for a message that describes how to run the system  
setup program (also called BIOS or CMOS setup). This is  
usually done by pressing a special key, such as DELETE, ESC  
or F1, during startup. See your computer manual for details.  
Press the appropriate key to run the System Setup program.  
If you have no ATA drives in your computer, your BIOS should  
be configured to show that no hard drives are installed.  
2. Set the drive type in your System Setup program to zero,  
none or not installed.  
3. Save the settings and exit the System Setup program. Your  
computer will automatically reboot.  
 
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Medalist Pro 2160N, Rev. B  
Partitioning and formatting your drive  
To prepare your drive for use with any of these operating sys-  
tems, you must partition and format your drive. Use your system  
setup diskette to automatically take you through the formatting  
process.  
Caution. Partitioning or formatting a drive erases all  
data on it. Seagate assumes no liability if you erase  
your data.  
!
Low-level format  
This drive is low-level formatted at the factory to 512 bytes per  
sector. You do not need to low-level format. If necessary, SCSI  
host adapters have diagnostic capability for low-level formatting.  
Refer to your host adapter manual for diagnostic instructions.  
DOS, Windows 95, Windows NT and OS/2  
Drive partitioning  
Partitioning a hard drive divides it into sections (partitions) that  
function as separate logical drives (labeled C,D,E, etc.). In creat-  
ing partitions, keep in mind that the larger the partition, the more  
drive space is taken up in incomplete sectors. For this reason, if  
most of your files are smaller than 50 Kbytes, you should use  
partitions of 1 Gbyte or less. To partition your new drive:  
1. Insert a bootable DOS diskette into your diskette drive and  
restart your computer.  
2. Insert a DOS program diskette that has the FDISK.EXE and  
FORMAT.COM programs into your diskette drive. At the A:  
prompt, type fdisk and press ENTER.  
 
Medalist Pro 2160N, Rev. B  
13  
3. If you have two hard drives installed, the FDISK menu dis-  
plays five options. Option five allows you to select the drive  
you want to partition. Make sure that your new drive is  
selected. If you accidently repartition your old hard drive, you-  
will erase all data on the drive.  
4. Select “Create DOS partition or logical DOS drive” by press-  
ing 1. Then press ENTER.  
5. Select “Create primary DOS partition” by pressing 1 again.  
Then press ENTER. Create your first drive partition. If you are  
creating a partition that will be used to boot your computer  
(drive C), make sure the partition is marked active.  
6. Create an extended partition and additional logical drives, as  
necessary, until all the space on your new hard drive has  
been partitioned.  
7. When partitioning is complete, FDISK reboots your computer.  
Drive formatting  
Caution. Make sure to use the correct drive letters so  
that you do not format a drive that already contains  
data.  
!
At the A: prompt, type format x:, where x is the letter of your  
new partition. If this is your boot drive, type format x: /s. Repeat  
the format process for all the new partitions you have created.  
After you format your drive, it is ready to use.  
You’re Done!  
 
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Medalist Pro 2160N, Rev. B  
Other operating systems  
Macintosh  
To configure your drive for a Macintosh system, you must use a  
third-party hard disc initialization program. Most software ven-  
dors and computer stores that carry Mac software sell hard disc  
drivers. Refer to the software instructions for details.  
Note. The Apple HD SC Setup utility included with your Macin-  
tosh system software only works on drives ordered  
directly through Apple.  
Unix  
There are several versions of the UNIX operating system. Each  
of these handle hard disc drive installation in a different manner.  
For this reason, refer to your system’s operating manual for infor-  
mation about how to complete the installation of your disc drive.  
Netware  
To configure the drive for Netware, refer to your Netware user’s  
guide for installation instructions.  
 
Medalist Pro 2160N, Rev. B  
15  
Additional drive options  
13 11 9  
7
5
6
3
4
1
2
141210 8  
Parity Enabled  
Parity Disabled  
Motor Start Enabled  
Motor Start Disabled  
Remote LED  
connection  
Figure 7. Options jumper settings  
The options jumper block allows you to configure your drive for  
several additional configuration options. The drawing in Figure 7  
shows how to place jumpers to enable each optional feature. A  
brief description of each option is included.  
Parity Enable. Parity is enabled when a jumper is installed on  
pins 7 and 8 (default). To disable parity, remove this jumper.  
Motor Start Enable. The Motor Start option causes the drive to  
wait for a Start/Stop Unit command from the host before starting  
or stopping the spindle motor. Motor start is enabled when a  
jumper is installed on pins 11 and 12.  
 
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Medalist Pro 2160N, Rev. B  
Remote LED connection. Pins 13 and 14 on the options jumper  
block are reserved for a remote LED. Pin 13 is for the cathode  
and pin 14 is for the anode.  
 
Medalist Pro 2160N, Rev. B  
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Troubleshooting  
If you have installed your drive and it does not function properly,  
perform the following basic checks:  
Warning. Always turn off the computer before changing  
jumpers or unplugging cables and cards. Wear a  
ground strap or use other antistatic precautions while  
working on your computer or handling your drive.  
Verify compatibility. Verify that the host adapter and drive are  
appropriately matched to each other and to your computer.  
Refer to the relevant documentation for details.  
Check all cards. Verify that all cards are seated in their slots  
on the motherboard and are secured with mounting screws.  
Check all connectors and cables. Make sure all ribbon and  
power cables are securely connected. Ribbon cables are eas-  
ily damaged, especially at the connector. Try a new cable that  
you know is good. Make sure no connector pins are bent. Ver-  
ify that pin 1 on the interface cable is aligned with pin 1 on the  
drive and host adapter (see Figure 6 on page 10).  
Verify jumper settings. Review the instructions in this guide  
and in your host adapter installation guide. Make sure all  
appropriate jumpers are installed or removed as necessary.  
Check the SCSI ID. Make sure the drive’s SCSI ID does not  
conflict with that of another SCSI device.  
Check the terminator configuration. If the drive is at the end  
of the cable, the drive’s terminator must be enabled. Disable  
 
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Medalist Pro 2160N, Rev. B  
termination on all devices between the drive and the device at  
the other end of the cable. See “SCSI termination” on page 5.  
Make sure the drive is running. Listen carefully to determine  
whether the drive motor is spinning. Also, the drive-activity  
LED should flash when the power is turned on. If the LED  
stays on after power-on, make sure the interface cable is prop-  
erly connected and that no other device on the cable is using  
the same SCSI ID.  
Check the drive type settings in the system setup pro-  
gram. The CMOS drive-type must be set to none, zero or not  
installed.  
Verify your SCSI host adapter configuration. Make sure  
your host adapter is not using an I/O address or interrupt that  
conflicts with other devices in your system. Refer to your host  
adapter’s guide for assistance. Host adapters have a diagnos-  
tic utility that can help you determine whether such conflicts  
exist.  
Check your power-supply specifications. Each time you  
add a new device to your computer, make sure your com-  
puter’s internal power supply can support the total power  
demand. If necessary, consult your dealer for a new power  
supply.  
Check for viruses. Before you use someone else’s diskette in  
your system for the first time, scan the diskette for viruses.  
Isolate the drive. If there is more than one drive in your sys-  
tem, try disconnecting all drives except the new one. Then  
configure and install only the new drive. This test helps deter-  
mine whether a compatibility problem exists. If you are install-  
ing the drive in a network, verify that the drive works with DOS.  
 
Medalist Pro 2160N, Rev. B  
19  
If the drive works with DOS, refer to your Netware user’s guide  
for assistance.  
Additional troubleshooting  
If you have performed the preceding basic checks but the prob-  
lem persists, follow these guidelines for troubleshooting specific  
cases:  
The screen remains blank when you power up the system.  
Make sure the monitor is plugged in and turned on.  
Check all cards and host adapters.  
Make sure the video card is seated in its slot and secured with  
mounting screws.  
Turn off the computer and remove the SCSI host adapter. If  
the screen turns on after you reboot, the host adapter may be  
incompatible or defective. If so, see your dealer.  
The system does not recognize the drive.  
Check all cables.  
Make sure the power supply is adequate for system needs.  
Reboot the computer and listen to make sure the drive motor  
starts up. If the drive is very quiet, it may be difficult to hear its  
discs reach operating speed. If the drive motor does not start  
up, recheck all drive cables.  
Verify that no SCSI drives are listed in the system setup pro-  
gram.  
Try rebooting your computer by pressing the CTRL, ALT and  
DELETE keys simultaneously. If the drive is recognized after you  
reboot the system, the computer BIOS test may be completing  
before the drive is ready.  
 
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Medalist Pro 2160N, Rev. B  
One solution is to slow the processor speed during startup. If  
your computer has a turbo switch, set it to slow speed before  
turning the computer on. If there is no turbo switch, you may  
be able to use keyboard commands; see your computer man-  
ual for details. After the computer is up and running, return the  
processor to the fast speed.  
Another solution is to warm-boot your computer after every  
power-on.  
Check for I/O address conflicts. To isolate the conflict, verify  
that the drive and host adapter are compatible with your com-  
puter. Turn off the computer and remove all the peripheral  
adapter cards except for the video card and host adapter. If  
the computer recognizes the drive when you reboot the com-  
puter, turn off the computer. Reinstall the other peripheral  
cards, one at a time, until the conflict reoccurs. After you have  
isolated the source of the address conflict, you can resolve the  
conflict by changing the I/O address of the peripheral that  
appears to cause the conflict.  
The dealer partitioned and formatted the drive for you in the  
store, but the drive does not respond when you install it.  
Reboot the computer and make sure the drive spins up. Check  
all cables.  
Make sure the power supply is adequate for system needs.  
Make sure the DOS or Windows version the dealer used to  
partition and format the drive is the same version you have  
installed in your computer. If it isn’t, see your dealer.  
Check for I/O address conflicts between peripheral cards.  
Check for viruses.  
 
Medalist Pro 2160N, Rev. B  
21  
The system hangs in FDISK or fails to create or save the  
partition record.  
Check all cables.  
Your DOS diskette may be corrupted. Try using a backup DOS  
diskette.  
Make the partitions smaller.  
Change the interrupt jumper setting on the host adapter.  
The system error message, “Drive not Ready,” appears.  
Check all cable connections. Make sure pin 1 of the drive is  
connected to pin 1 of the SCSI host adapter.  
Make sure the power supply is adequate for system needs.  
Reboot the computer and make sure the drive spins up.  
The FDISK error message, “No Fixed Disk Present,”  
appears.  
Make sure the power supply is adequate for system needs.  
Verify the drive-type values in the system setup program.  
Check for I/O address conflicts.  
If you have partitioned the drive into individual logical drives,  
you may need to make the partitions smaller to access the full  
drive capacity.  
The DOS message “Disk Boot Failure,” “Non-System Disk”  
or “No ROM Basic – SYSTEM HALTED” appears.  
Reinstall the DOS system files using the DOS SYS utility.  
Check all cables.  
Use FDISK to verify that the primary partition is active.  
Check for viruses.  
 
22  
Medalist Pro 2160N, Rev. B  
The system error message, “HDD controller failure”  
appears.  
Confirm the jumper settings on the drive.  
Verify the drive-type settings in the system setup program.  
 
Medalist Pro 2160N, Rev. B  
23  
Drive Specifications  
Guaranteed capacity (Gbytes)  
Interface type  
2.17  
Ultra SCSI  
6,536  
Cylinders (user-accessible)  
Read/Write heads  
4
Sectors per track (average)  
Spindle speed  
161  
5,400 RPM  
11 msec  
56.3–99.6 MHz  
Seek time (typical)  
Internal transfer rate (mbits per second)  
External transfer rate  
(Mbytes per sec, max)  
asynchronous  
synchronous  
10  
20  
Cache buffer  
128 Kbytes  
6.4W  
1.18A  
Seek power (typical)  
Spinup current: +12V (max)  
Note. The media contains 2,000 spare blocks at the end of  
the volume.  
 
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Medalist Pro 2160N, Rev. B  
Glossary  
SCSI: Pronounced scuzzy; acronym for small computer system  
interface, a standard high speed parallel interface defined by the  
XT3T9.2 committee of the American National Standards Institute  
(ANSI).  
Ultra SCSI: Doubles the bandwidth of Fast SCSI. It provides 8-  
bit (SCSI narrow) data rates of 20 Mbytes per second and 16-bit  
SCSI wide data rates of 40 Mbytes per second.  
SCSI address: The representation of the SCSI address, refer-  
ring to one of the signal lines DB (7-0).  
Motor start: Enables the drive to wait for a Start/Stop Unit com-  
mand from the host before starting or stopping the spindle motor.  
Parity: A computer error-checking procedure in which the num-  
ber of 1s must always be the same (even or odd) for each group  
of bits transmitted without error.  
Termination: A method of matching the transmission imped-  
ance of an electrical bus to eliminate signal reflections from the  
end of the cable.  
Synchronous data: Data sent without a clock pulse (usually in  
serial mode).  
Asynchronous data: Data sent without a clock pulse (usually in  
parallel mode). Time intervals between transmitted bits may be  
of unequal length.  
Gigabyte: 1,000,000,000 bytes.  
 
Medalist Pro 2160N, Rev. B  
25  
Seagate Technology support services  
Online services  
Internet  
For online information about Seagate products, visit  
Presales support:  
Technical support:  
SeaBOARD®  
SeaBOARD is a computer bulletin board system that contains  
information about Seagate disc and tape drive products and is  
available 24 hours daily. Set your communications software to  
eight data bits, no parity and one stop bit (8-N-1). This service is  
available worldwide.  
Automated services  
SeaFONE® (1-800-SEAGATE) is Seagate’s toll-free number  
(1-800-732-4283) to access our automated self-help services.  
Using a touch-tone phone, you can find answers to service  
phone numbers, commonly asked questions, troubleshooting  
tips and specifications for disc drives and tape drives 24 hours  
daily. International callers can reach this service by dialing  
+1-405-936-1234.  
 
26  
Medalist Pro 2160N, Rev. B  
SeaFAX® is Seagate’s automated FAX delivery system. Using a  
touch-tone phone, you can obtain technical support information  
by return FAX 24 hours daily. This service is available worldwide.  
Presales Support  
Presales Support  
Our Presales support staff can help you determine which  
Seagate products are best suited for your specific application or  
computer system. Disc: 1-877-271-3285; Tape: 1-800-626-6637.  
Seagate Express  
You can purchase select tape products and tape accessories  
through Seagate Express 24 hours daily by calling 1-800-531-  
0968 or by faxing your order to: +1-972-481-4812.  
Technical support  
Technical support  
If you need help installing your drive, consult your dealer. Deal-  
ers are familiar with their unique system configurations and can  
help you with system conflicts and other technical issues. If you  
need additional help, you can talk to a Seagate technical support  
specialist. Before calling, note your system configuration and  
drive model number (STxxxxx).  
SeaTDD™ (+1-405-936-1687) is a telecommunications device  
for the deaf (TDD). You can send questions or comments 24  
hours daily and exchange messages with a technical support  
specialist from 8:00 A.M. to 12:15 P.M. and 1:30 P.M. to 6:00 P.M.  
(central time) Monday through Friday.  
 
Medalist Pro 2160N, Rev. B  
27  
Customer Service (CSO)  
Warranty repair  
Seagate offers worldwide customer support for Seagate drives.  
Seagate direct OEM, Distribution and System Integrator custom-  
ers should contact their Seagate service center representative  
for warranty information. Other customers should contact their  
place of purchase.  
Authorized service centers  
If your live outside the US, you can contact an Authorized ser-  
vice center for service or repair.  
 
28  
Medalist Pro 2160N, Rev. B  
USA/Canada/Latin America support services  
Presales support  
Disc: 1-877-271-3285 or +1-405-936-1210  
FAX: +1-405-936-1683  
Tape: 1-800-626-6637 or +1-714-641-2500  
FAX: +1-714-641-2410  
Technical support (SeaFONE)  
1-800-SEAGATE or +1-405-936-1234 (specific product phone number)  
FAX: Disc: +1-405-936-1685; Tape: +1-405-936-1683  
Warranty repair  
USA and Canada 1-800-468-3472  
Latin America +1-405-949-7758  
FAX: +1-405-949-6740  
FAX: +1-405-949-6738  
SeaFAX 1-800-SEAGATE  
SeaTDD +1-405-936-1687  
SeaBOARD Disc: +1-405-936-1600; Tape: +1-405-936-1630  
Authorized service centers  
Brazil  
MA Informatica +55-21-516-6649  
Canada  
FAX: +55-21-516-5280  
Memofix +1-905-660-4936 or  
1-800-636-6349  
FAX: +1-905-660-4951  
FAX: +1-905-812-7807  
Adtech +1-905-812-8099 or  
1-800-624-9857  
 
European support services  
For European customer support, dial the toll-free number for  
your specific country for presales support, technical support,  
SeaFAX and warranty repair. If your country is not listed here,  
dial our European call center at +31-20-316-7222 from 8:30 A.M.  
to 5:00 P.M. (European central time) Monday through Friday. The  
European call center is located in Amsterdam, The Netherlands.  
Call Center  
Austria  
0 800-20 12 90  
0 800-74 876  
Belgium  
Denmark  
France  
80 88 12 66  
0 800-90 90 52  
0 800-182 6831  
1 800-55 21 22  
800-790695  
Germany  
Ireland  
Italy  
Netherlands  
Norway  
0 800-732 4283  
800-113 91  
Poland  
00 800-311 12 38  
900-98 31 24  
Spain  
Sweden  
Switzerland  
Turkey  
0 207 90 073  
0 800-83 84 11  
00 800-31 92 91 40  
0 800-783 5177  
United Kingdom  
 
30  
Medalist Pro 2160N, Rev. B  
FAX Services—All European Countries  
Presales/Technical Support/Warranty Repair  
+31-20-653-3513  
Africa/Middle East support services  
For presales, technical support, warranty repair and FAX ser-  
vices in Africa and the Middle East, dial our European call center  
at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central  
time) Monday through Friday, or send a FAX to +31-20-653-  
3513. The European call center is located in Amsterdam, The  
Netherlands.  
 
Medalist Pro 2160N, Rev. B  
31  
Asia/Pacific support services  
Technical support  
Australia  
Hong Kong  
Japan  
+61-2-9725-3366 FAX: +61-2-9725-4052  
+852-2368 9918  
FAX: +852-2368 7173  
FAX: +81-3-5462-2979  
FAX: +65-488-7528  
Singapore  
Taiwan  
+65-488-7584  
+886-2-2514-2237 FAX: +886-2-2715-2923  
SeaFAX  
Australia  
+61-2-9756-5170  
Warranty repair  
Japan  
+81-3-5462-2904 FAX: +81-3-5462-2979  
Asia/Pacific and  
Australia  
+65-485-3595  
FAX: +65-488-7503  
 
32  
Medalist Pro 2160N, Rev. B  
Storing and shipping your drive  
Keep your original box and packing materials for storing or ship-  
ping your drive. The box has a Seagate Approved Package label.  
Shipping a drive in an unapproved container voids the warranty.  
Call your authorized Seagate distributor for information on pack-  
ing materials. Figure 8 shows how a drive fits in an approved sin-  
gle-pack box, including the packing materials.  
Note. Back up the data on your drive before shipping the drive.  
Seagate assumes no responsibility for data lost during  
shipping or drive repair.  
Foam  
Antistatic bag  
Drive  
Foam  
Foam  
Figure 8. Seagate drive and approved packing materials  
 
Medalist Pro 2160N, Rev. B  
33  
Warranty  
See your authorized Seagate distributor or dealer. Preinstalled  
or bundled software is provided “as is.” There are no warranties  
of merchantability or fitness for a particular purpose. All such  
warranties are expressly and specifically disclaimed.  
Maintenance and repair  
Seagate drives do not require maintenance. The head/disc  
assembly is sealed; a broken seal voids the warranty. Seagate  
customer-service centers are the only facilities authorized to  
repair Seagate drives.  
Electromagnetic Compliance for the European Union  
This model complies with the European Union requirements of  
the Electromagnetic Compatibility Directive 89/336/EEC of 03  
May 1989 as amended by Directive 92/31/EEC of 28 April 1992  
and Directive 93/68/EEC of 22 July 1993.  
Compliance of this drive, as a system component, was con-  
firmed with a test system. We cannot guarantee that your system  
will comply. The drive is not meant for external use (without prop-  
erly designed enclosure, shielded I/O cable, etc.).  
Sicherheitsanleitung  
1. Das Gerrät ist ein Einbaugerät, das für eine maximale Umge-  
bungstemperatur von 55°C vorgesehen ist.  
2. Zur Befestigung des Laufwerks werden 4 Schrauben 6-32  
UNC benötigt. Bei seitlicher Befestigung darf die maximale  
Länge der Schrauben im Chassis nicht mehr als 3,3 mm und  
bei Befestigung an der Unterseite nicht mehr als 5,08 mm  
betragen.  
 
34  
Medalist Pro 2160N, Rev. B  
3. Als Versorgungsspannugen werden benötigt: +5V ± 5% 0,6A;  
+12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%)  
4. Die Versorgungsspannung muss SELV entsprechen.  
5. Alle Arbeiten auf dem Festplatte dürfen nur von Ausgebilde-  
tem Servicepersonal durchgeführt werden. Bitte entfernen  
Sie nicht die Aufschriftenschilder des Laufwerkes.  
6. Der Einbau des Laufwerkes muss den Anforderungen  
gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.  
 
 
Seagate Technology, Inc.  
920 Disc Drive, Scotts Valley, CA 95066-4544, USA  
Publication Number: 32653-001, Rev. B, Printed in USA  
 

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